| Features Click on the headlines below for more information |
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There's High Street Gift Vouchers for the senders of the best anecdotes and jokes -- why not send yours to the Editor now? See end for details. Here is the latest selection...and our thanks go to the senders. |
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Handling complaints Some complaints are inevitable. Here's how your staff can turn them into satisfying and memorable encounters for your customers |
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Research Exclusive: We report on a new study of the UK call centre industry, which has for the first time topped 1m employees. |
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UK locations Get it right and your choice of location for your call centre will bring benefits for your staff, your customers and your business |
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Staff retention Staff attrition is painful and is a plague on call centres. In this major feature, our experts examine the symptoms, diagnose what's wrong and draw up some prescriptions |
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Front cover promotion Ultra Communications: Contact centre needs for the 21st century |
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