Offshore: it’s no longer just about saving money…success is in the detail

 

Lessons have been learned in the last few years of offshore outsourcing, by Ivor Stevenson, Mott MacDonald Schema

 

INDIA:

Cost vs. quality: how we achieve the balance by Sunil Kumar, Cleave Global e-Services

We still offer the just right mix for UK companies by Howard Sarna, Oceans Connect

 

EGYPT:

Don't be let down by language and culture by Ossama Nazmi, Xceed

 

SOUTH AFRICA:

Choose an alternative with good English and low cost by John Lambrou, Business Process Enabling South Africa

Reap the benefits of a developing country by Alan Graham, Mindpearl

 

POLAND:

Young, talented...and just 2 1/2 hours away by Daniel Kruczynski, Call Centre Poland

 

KENYA:

This is the year when big things start to happen by Nicholas Nesbitt, KenCall EPZ

 

It's not a new idea, but the needs have changed by Ambreesh Mahajan, WNS Global Services