Offshore: it’s no longer just about saving money…success is in the detail


Lessons have been learned in the last few years of offshore outsourcing, by Ivor Stevenson, Mott MacDonald Schema



Cost vs. quality: how we achieve the balance by Sunil Kumar, Cleave Global e-Services

We still offer the just right mix for UK companies by Howard Sarna, Oceans Connect



Don't be let down by language and culture by Ossama Nazmi, Xceed



Choose an alternative with good English and low cost by John Lambrou, Business Process Enabling South Africa

Reap the benefits of a developing country by Alan Graham, Mindpearl



Young, talented...and just 2 1/2 hours away by Daniel Kruczynski, Call Centre Poland



This is the year when big things start to happen by Nicholas Nesbitt, KenCall EPZ


It's not a new idea, but the needs have changed by Ambreesh Mahajan, WNS Global Services