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The things they say...

There's High Street Gift Vouchers for the senders of the best anecdotes and jokes -- why not send yours to the Editor now?  See end for details. Here is the latest selection...and our thanks go to the senders.

Voice and screen recording

Expert advice on how recording systems can make your call centre more productive and keep your agents happy
Offshore outsourcing

Offshoring has changed and so have the choices.  We have advice on how to get it right...and a look at what some countries can offer
Your Red Nose Day photo album - part two is in the next issue
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