Outsourcing is about value and quality, not just price

 

Choosing another company to handle your customer calls is a big step.  Success is more likely if you follow this advice before making your choice

 

Would you trust them with your customers?, Steve Norman, Garlands Call Centres

 

Four top tips for successful outsourcing, Vanda Dickson, Merchants Group

 

Think of outsourcers as 'flexible muscle', Stuart Walland, Converso

 

Five questions to ask yourself, Philip Michell, Vertex

 

Don't compromise...and here's how, Les Torrance, Sykes Global Services