Outsourcing is about value and quality, not just price


Choosing another company to handle your customer calls is a big step.  Success is more likely if you follow this advice before making your choice


Would you trust them with your customers?, Steve Norman, Garlands Call Centres


Four top tips for successful outsourcing, Vanda Dickson, Merchants Group


Think of outsourcers as 'flexible muscle', Stuart Walland, Converso


Five questions to ask yourself, Philip Michell, Vertex


Don't compromise...and here's how, Les Torrance, Sykes Global Services