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Surge in calls means new call centre for windscreen company

Faced with a surge in demand, Autoglass sought to increase its number of call centre agents.
Corporate Telecommunications has extended its range of headsets, marketed under the Agent brand, with four premium models
Described as a first, Plantronics has brought out a 138 unit, IP40n, designed to eliminate the need for IP desk phones or software Call centres told how to combat the Man-in-the-Phone

Bank call centres are being targeted in a new type of fraud, called Man-in-the-Phone
GN Netcom will launch two new cordless headsets in the Jabra range in September Front Cover Promotion
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