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New call centre as supermarket challenges the banks

In a further move into banking, Tesco has taken a 20-year lease on a seven-story building in Glasgow
Insurance company replaces forms with phone calls

Instead of completing forms, applicants for Aviva health insurance can now opt for a telephone interview
Are they avoiding your collection calls?

People who owe money are less likely to answer the phone - or ring back - if caller ID identifies the caller as a debt collector
Repair company to hire more agents in expansion plan

More call centre agents are being hired as a company specialising in the repair of household goods rolls out an advertising campaign
Who will be the winners?

The finalists have been announced for the 2009 North West Contact Centre Awards and the winners will be honoured at a ceremony and dinner on October 15th in Manchester
Used car company recruits more

ACF car finance, which has eight used car sites across the UK, has started recruiting more agents for its call centre, based at its company HQ on Chester Business Park, Chester
After 12 months and 15m, big new call centre for mobile phone company is set to open

The first staff are expected to move into Vodafone's eye catching new call centre building in Stoke-on-Trent next month, following fit-out and furnishing
Now, hospitals are banned from using 084 numbers

Hospitals and doctors are to be banned from using 084 premium rate numbers
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