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The things they say...

There's High Street Gift Vouchers for the senders of the best anecdotes and jokes -- why not send yours to the Editor now?  See end for details. Here is the latest selection...and our thanks go to the senders.


Our experts advise on the types and technology and make some suggestions for the future
  Pay and Conditions

Salaries held up surprisingly well during the recession - and we can expect call centres to hire more than 10 per cent more agents in the next year
Telethon: Children In Need

Our seven-page picture special shows how you helped the BBC Children In Need appeal.  If your call centre is taking part in the Sport Relief telethon on March 19th, please email

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