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Now we're 10: car firm's call centre hits 70,000 sales

Motorpoint's call centre, next to the company's HQ in Chartwell Drive, Derby, has marked its tenth anniversary by completing its 70,000th sale
It's not just the money, say managers seeking new jobs

Financial reward is not necessarily most important when call centre managers are looking for a new job, says a new survey
New routes mean recruitment drive for airline call centre

With six more routes this year, Emirates Airline has begun hiring at its call centre in Wilmslow to increase staff numbers by 60 to 300
Quick answers help holiday company to boost sales

Haven, best known for its 35 holiday parks, says it has freed agents to increase sales conversions by five per cent through the use of software to handle most routine queries.
Now that senior roles have been filled, Sky TV has started recruiting agents for its new call centre in Stockport Back to the future for new 24-hour call centre

LV is to open a 175-strong call centre in a former wollen mill built in 1844 - just a year after the friendly society was founded as Liverpool Victoria
What is happening to pay in call centres?

Last year dramatic changes in the economy muted growth in salaries for call centre agents and managers
Front cover promotion Improve productivity and cut staff attrition rates

You face twin ongoing challenges: improving productivity and retaining your staff.
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