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Amy or Kiri: call centre offers an
on-hold choice Callers to Virgin Media are now offered the choice of on-hold music: pop, dance, urban, indie/rock or classical |
What Generation Y really wants from you Generation Y people, typically aged 18-30, form a large and valuable proportion of call centre staff, yet they are by far the most difficult to engage with, manage and retain |
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Your pay has risen (slightly), says
new free report Average pay for call centre managers now stands at £36,200, says a new report |
Free music included with on-hold unit A new on-hold unit, priced at £150 (plus VAT), includes a five year warranty and 25 minutes of music |
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How many of these people work for your call centre? Just 16 per cent of employees, on average, can be described as "brand ambassadors", says a new report |
Airline chooses Swansea for new call
centre Virgin Atlantic has started recruiting for its new call centre in Swansea which occupies two floors of an 11 storey building called Alexandra House |
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Big call centre company spends £2.2m on
new site Firstsource Solutions is spending £2.2m to open a call centre in Middlesborough which is set to employ 500 people within 2 years |
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| News briefs | Front cover promotion: Call centre management and recording: navigating a sea of option | |