Big call centre company spends £2.2m on new site


FIRSTSOURCE Solutions is spending £2.2m to open a call centre in Middlesbrough which is set to employ 500 people within two years.

It will be the company’s 43rd call centre worldwide and its fourth in the UK – there are two in Londonderry and one in Belfast.

And the manager of the new call centre will be Thirmal Raju, who is currently an operations manager in Londonderry.

Firstsource said it decided to open in Middlesbrough because its UK clients wanted both offshore and onshore services.

Currently being fitted out, the new site is in Fountain Court, in the town centre, and is due to open towards the end of the year.  The building is about 20 years old and formerly housed Government offices.

The project is aided by a grant of £1.9m from the regional development agency One North East.

Firstsource’s MD, Matthew Vallance, said the town promised to be a highly favourable location and said the company’s UK business continued the show “robust growth”.

And Middlesbrough’s mayor, Ray Mallon, said the creation of 300 jobs at first – followed by another 200 – would have a significant impact and he hoped that some of the 1,000 staff who lost their jobs at Garlands would find employment with Firstsource.

Based in Mumbai, with its UK HQ in London, Firstsource is said to be the largest creator of jobs in the UK over the last three years of all Indian companies in the UK.  As well as the UK and India, the company has operations in America and the Philippines.


Now being refurbished: Fountain Court, Middlesbrough