Free music with on-hold unit
A NEW on-hold unit, priced at £150 (plus VAT), includes a five-year warranty and 25 minutes of music. The Voice Gear 525, from Retell, has up to nine royalty-free tracks and each track has up to two welcome announcements.
Other features include a 2 GB removable SD card, auto restart, volume adjustment, wall mount bracket, customer selectable tracks and a cable. Upgrades include music and announcement mixing software or the option of a choice of music with announcements scripted by the customer.
The warranty and music are also now included with the company’s VGP 30 Satellite (£190), which delivers music and announcements from any desktop phone, and the VGP 30 Rack (£375), said to be the only 1U rack mountable on hold player on the market.
Retell has also introduced a rental scheme for its Sense multi-line call recording systems, which include call management.