Latest News
Click on the headlines below for more information

Graduates flock to call centres... and most plan to stay, says survey

One in three call centre workers is a university graduate, an increase of 10 per cent on last year
Saga has bought a six-storey office building in Hastings and has begun work on equipping it as a call centre with 800 staff
Pay rise for you and more agents are on the way, says new study

Average pay for call centre managers has increased by nearly three per cent to 36,020, says a new study.
Supermarket giant opens call centre in the next move to become a full-service bank

The first 500 call centre agents have started taking calls at Tesco Bank's new site on Quorum Business Park, near Newcastle.
Move for car call centre

Ford's customer call centre has moved about 20 miles to Daventry and is seeking 40 more staff.
New call centre promises 450 jobs for town

Work has begun on a 55m building which will house a 450-strong BT call centre and 500 council staff.
Fund to aid home workers beats its target

Call centres are among the industries in the North East to have benefited from a project to create home-based jobs.
Poor voice quality is driving customers away, says survey

Four out of five consumers report poor voice quality in call centres, says a survey.
News briefs Read all of Call Centre Europe as it appeared in our print edition by clicking the links:
News 1
News 2
News 3
News 4
News 5