Move for car call centre

FORD’S customer call centre has moved about 20 miles to Daventry and is seeking 40 more staff.

Seventy employees are making the move to a refurbished part of the Ford Distribution Centre, on the Royal Oak Industrial Estate.

It was formerly based at the Jaguar engineering plant, alongside the Jaguar Land-Rover customer call centres.  Since the two brands were sold to Tata two years ago, Ford said it made sense to make the move to a Ford site.

Open on weekdays, 9am-5.30pm, the cal centre has 12 lines and makes use of VoIP.

The call centre is operated by Percepta, a joint venture between Ford and Teletech which was founded in 2000.