| Features Click on the headlines below for more information |
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There's High Street Gift Vouchers for the senders of the best anecdotes and jokes -- why not send yours to the Editor now? See end for details. Here is the latest selection...and our thanks go to the senders. |
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Headsets: we make your choice easier...and pinpoint the
coming trends They may be a small part of your budget, but the right choice of headset will lead to happy agents - and customers who can hear what they are saying |
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If you're thinking of outsourcing, our expert advice will
help to make it a success Outsourcing is not just to control costs...it must also deliver to the bottom line. Helen Murray, of Verint Consulting, explains how to meet these twin challenges |
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