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The things they say...

There's High Street Gift Vouchers for the senders of the best anecdotes and jokes -- why not send yours to the Editor now?  See end for details. Here is the latest selection...and our thanks go to the senders.

Recording and Speech Analytics
They're talking about you and you need to know what they are saying
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Motivation and Incentives
Keep them happy and your employees will stay productive and loyal
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PCI Solutions & the future for Contact Centres
by Darren Sullivan
Ultra Communicaitons
  Products and Services
The integrated approach to quality management
by Aspect
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JABRA Plantronics Whos on CommsCare
SW Communications Ultra Communications Matssoft