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Dangers you face if you avoid customers' telephone calls

Dump scripts and call timing and you'll benefit, say academics

Campaign to save call centre jobs

Celebrations as supermarket call centre reaches its 15th birthday.  Please click here for the story

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Track your website visitors while they're interested

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More staff on the way following revamp for call centre

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The three reasons why callers see red

Fuss-free card payments without the pain

Don't dictate, just guide them

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Staff at Echo Managed Services, Walsall

Advert: Special Headset Offers from CommsCare

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Hear and see what they are doing, as they do it

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Jabra has brought out four new headsets specifically for Unified Communications

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